Take your 1st step in establishing a career in the fast-growing travel industry

A Travel Assistant works in customer service and advising tasks at airports and in ferry terminals as well as in hotels and restaurants, and various outdoor events in Helsinki and Lapland area.

The target group of the education: immigrants living in Finland.

What we expect from you

• you are living in Finland
• you have a great customer service attitude
• you speak fluent English
• you have basic skills in Finnish and want to learn more
• other language skills (e.g. Chinese, French, Spanish, Vietnam, Italian, Korean) would be an advantage

Travel Assistant at work – examples

Travel Assistant in work


Receiving clients • Helping clients to find a bus • Answering practical questions • Helping Tour Guides and Local Guides •  Taking clients from airport to their destination on busy days (transfer)

Port/ferry terminals

Receiving clients • Helping clients to find a bus, tram etc. • Answering practical questions • Giving tips on what to do in spare time • Helping tour guides and local guides • Working as an assistant guide in cycling tours, city tours etc.

Travel Assistant in workOutdoor activities

Working as an assistant guide • Working together with professional guides • Answering practical questions • Helping with equipment

Travel Assistant in workHotels and restaurants

Helping at the reception • Answering practical questions • Giving tips on what to do, where to go in spare time • Working as an assistant concierge

Training starts in spring 2018

Live (in Helsinki)/Skype applicant auditions: Weeks 7-9
Orientation and personal study plan: March 19th (Helsinki)
Preparatory Training: March-May
Exam: June

Schedule and content of studies

Getting prepared to be a Travel Assistant 
– Basics of global and local tourist industry
– Service design and customer service
– Responsibility and security:

Guiding skills 
– eLearning (theory)
– Applied training
– Visits to ports, tourist offices, airport etc.

Final Exams: 
– Planning a guided tour
– Guiding a tour (minimum one hour)

Courses/lectures mainly take place 3–7 p.m. Learning materials and tutoring are also available online.

Having passed the exam of Travel Assistant you will have completed the Guiding in Foreign Language unit of the Further Qualification of Tour Guide.

Travel AssistantYour contact information will be attached in a nationwide Travel Assistant recruiting register of Association of Finnish Travel Agents (AFTA) >>

Costs: Free of charge

Further information

Download brochure (pdf) >>

Ms. Sari Vuontisjärvi, training specialist, tourism education
040 714 4290
sari.vuontisjarvi (at)

Ministry of Education and Culture provides financial support for the education.

About Perho Culinary, Tourism and Business College >>


Travel Assistant 2018

Education for immigrants
  • Earlier studies

  • Work experience

  • Other information

  • Thank you for your application!