Take your 1st step in establishing a career in the fast-growing travel industry

A Travel Assistant works in customer service and advising tasks at airports and in ferry terminals as well as in hotels and restaurants, and various outdoor events in Helsinki and Lapland area.

The target group of the education: immigrants living in Finland.

What we expect from you

• you are living in Finland
• you have a great customer service attitude
• you speak fluent English
• you have basic skills in Finnish and want to learn more
• other language skills (e.g. French, Spanish, Vietnam, Italian, Korean) would be an advantage

Travel Assistant at work – examples

Travel Assistant in work


Receiving clients • Helping clients to find a bus • Answering practical questions • Helping Tour Guides and Local Guides •  Taking clients from airport to their destination on busy days (transfer)

Port/ferry terminals

Receiving clients • Helping clients to find a bus, tram etc. • Answering practical questions • Giving tips on what to do in spare time • Helping tour guides and local guides • Working as an assistant guide in cycling tours, city tours etc.

Travel Assistant in workOutdoor activities

Working as an assistant guide • Working together with professional guides • Answering practical questions • Helping with equipment

Travel Assistant in workHotels and restaurants

Helping at the reception • Answering practical questions • Giving tips on what to do, where to go in spare time • Working as an assistant concierge

Next training starts in spring 2018

Live (in Helsinki)/Skype applicant auditions: May 3rd – 5th
Orientation and personal study plan: May 17th – 18th (Helsinki)

Schedule and content of studies

Getting prepared to be a Travel Assistant 
– Basics of global and local tourist industry: May 22nd – 23rd
– Service design and customer service: June 7th – 8th
– Responsibility and security:

Guiding skills 
– eLearning (theory): June 19th –  20th
– Applied training: July 17th – 18th
– Visits to ports, tourist offices, airport etc.: August 14th – 16th

Study trip to Lapland (Rovaniemi-Levi area): September 25th – 28th

Final Exams: September
– Planning a guided tour
– Guiding a tour (minimum one hour)

Courses/lectures mainly take place 3–7 p.m. Learning materials and tutoring are also available online.

Having passed the exam of Travel Assistant you will have completed the Guiding in Foreign Language unit of the Further Qualification of Tour Guide.

Travel AssistantYour contact information will be attached in a nationwide Travel Assistant recruiting register of Association of Finnish Travel Agents (AFTA) >>

Costs: Qualification fee is 58 euro

Further information

Download the brochure (pdf) >>

Ms. Anu Nylund, development manager, tourism education
040 962 2006

Ministry of Education and Culture provides financial support for the education.

In co-operation

About Perho Culinary, Tourism and Business College >>