TRAVEL ASSISTANT

Take your 1st step in establishing a career in the fast-growing travel industry

A Travel Assistant works in customer service and advising tasks at airports and in ferry terminals as well as in hotels and restaurants, and various outdoor events in Helsinki and Lapland area.

The target group of the education: immigrants living in Finland.

What we expect from you

  • you are living in Finland
  • you have a great customer service attitude
  • you speak fluent English
  • you have basic skills in Finnish and want to learn more
  • other language skills (e.g. French, Spanish, Vietnam, Italian, Korean) would be an advantage

Travel Assistant at work – examples

Travel Assistant in work

Airports

Receiving clients • Helping clients to find a bus • Answering practical questions • Helping Tour Guides and Local Guides •  Taking clients from airport to their destination on busy days (transfer)

Port/ferry terminals

Receiving clients • Helping clients to find a bus, tram etc. • Answering practical questions • Giving tips on what to do in spare time • Helping tour guides and local guides • Working as an assistant guide in cycling tours, city tours etc.

Travel Assistant in workOutdoor activities

Working as an assistant guide • Working together with professional guides • Answering practical questions • Helping with equipment

Travel Assistant in workHotels and restaurants

Helping at the reception • Answering practical questions • Giving tips on what to do, where to go in spare time • Working as an assistant concierge

Next training starts in fall 2018 in October

Application forms to Travel Assistant Training Program will open
on 15.8.2018 on this website.

Schedule and content of studies

Getting prepared to be a Travel Assistant 
– Basics of global and local tourist industry: 
– Service design and customer service:
– Responsibility and security:

Guiding skills 
– eLearning (theory):
– Applied training:
– Visits to ports, tourist offices, airport etc.:

Study trip to Lapland (Rovaniemi-Levi area): 

Final Exams: September
– Planning a guided tour
– Guiding a tour (minimum one hour)

Courses/lectures mainly take place 3–7 p.m. Learning materials and tutoring are also available online.

Having passed the exam of Travel Assistant you will have completed the Guiding in Foreign Language unit of the Further Qualification of Tour Guide.

Travel AssistantYour contact information will be attached in a nationwide Travel Assistant recruiting register of Association of Finnish Travel Agents (AFTA) >>

Further information

Download the brochure (pdf) >>

Ms. Sari Vuontisjärvi, training specialist, tourism education
040 714 4290
sari.vuontisjarvi (at) perho.fi

Ministry of Education and Culture provides financial support for the education.

In co-operation