Travel Assistant Studies

Unit: Guiding in a Foreign Language

A New Career in Tourism! Travel Assistant (unit: Guiding in a Foreign Language)

Are you interested in learning the fundamentals of tour guiding and working in an international environment? If you’d like to assist travelers and groups in harbors and airports, explore the details of our Travel Assistant training below.

Target group and requirements

• strong written and spoken English skills
• basic oral and written Finnish skills
• genuine motivation to work with an international clientele in diverse customer service roles
• previous experience in customer service
• confident presentation and communication skills
• sufficient physical condition, as the work involves extensive walking and standing
• readiness and ability to study in an online learning environment

About the Training

The Travel Assistant Training focuses on customer service and essential guiding skills needed in an international work environment. The ultimate goal is to complete the competence demonstration for the unit Guiding in a Foreign Language (tutkinnon osa: Opastaminen vieraalla kielellä), which is part of the Further Vocational Qualification in Guide Services. The demonstration includes planning and delivering a guided service in central Helsinki.

The training is delivered as multiform learning, combining contact lessons, practical training, and online studies. Most lessons take place on the Töölö campus and in central Helsinki.